NICE TO MEET YOU

Disclaimer

When we act as an agent

When we refer an accommodation option to you, we usually do so as a referral agent for the wholesaler or as a provider of services. This means that we collect personal information about you, both for our internal purposes, and on behalf of the parties for whom we act as referral agent, for their internal purposes. Accordingly, the consent you provide under this statement to the collection of personal information by us, applies equally to the parties whose products and services we refer. For example, if you purchase a hotel room from us, then under this policy you would have consented to your personal information being used by us to be provided to the hotel, to enable your room to be booked, and being used by the hotel for its own purposes.

We act as an agent for many companies, so it is not possible for us to set out in this statement exactly how each of these companies use your personal information, however, we are happy to provide you with more specific information if you email your query to us at operations@2stay.com.au

What is personal information?

Personal information is information or an opinion, in any form (whether true or not) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.

How do we collect personal information?

We will collect personal information directly from you when convenient. Generally, this will be collected by us when you deal with us either in person, by telephone, letter, facsimile, email or when you visit our website. We may request information from you when you enquire about accommodation or when you request brochures or other information. We may also collect information from you when we invite you to complete surveys or provide us with feedback.

What personal information do we collect?

Generally, the personal information about you that we collect is the information that we need to facilitate your accommodation arrangements and make bookings to you. For example, we may collect details such as your name, mailing address, telephone number, email address, and passport details. We are required by law to obtain your consent for the collection of sensitive information. We will assume that you have given consent for the collection of all information that is provided to us for use in accordance with this Policy, unless you tell us otherwise.

How do we use personal information?

We will use your personal information to provide you with accommodation.
We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:
Identification of fraud or error;
Regulatory reporting and compliance;
Developing, improving and marketing our products and services;
Servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you;
Involving you in market research, gauging customer satisfaction and seeking feedback regarding our relationship with you;
For marketing activities including but not limited to mail-outs, e-newsletters and sms notifications;
Internal accounting and administration.

Is the information disclosed to third parties?

We may disclose your personal information:
As permitted or required by law;
To various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
To our third party service providers as well as to our related entities and brands;
To third parties such as hotels, hostels, backpackers, services houses, share houses, homestay and other service providers for the purpose for which the information was collected or for a related purpose, for example to facilitate and process your accommodation arrangements; and
To third parties

The third parties to whom we disclose your personal information may also be taken to have collected your personal information in their own right, for their internal use. For more information, see the heading above, entitled "When we act as an agent".

Where we engage third party contractors to perform services for us, those third party contractors may be required to handle your personal information. Under these circumstances, those third party contractors must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required to by law, reasonably necessary to enforce the law, or necessary to investigate a suspected unlawful activity.